30 Day Return Policy!
Due to COVID-19, we will not be accepting any returns until after the situation is under control, and restrictions are relaxed. Therefore, we will be extending our return policy for eligible purchases made on or after March 15, 2020. These items can be returned for 30 days once restrictions are lifted or 30 days from date of purchase, whichever is greater. We will attempt to work with customers with defective products to the best of our ability and within restrictions during this time.
For whatever reason if you are not completely satisfied with your purchase, it may be returned for a full refund within 15 days of purchase. Any return after 15 days will be gladly exchanged for you. Product must be in "like new" condition and complete with all packaging and accessories, otherwise a 15% restocking fee will apply. Refund will come in the form of a cheque from Extreme's Head Office or an immediate in store credit.
EXCEPTIONS: Satellite systems and DLT receivers cannot be returned once they have been activated. The same condition also applies to Satellite radio. As stipulated by the Apple Service Agreement, any opened iPods or other Apple products must be serviced directly through Apple. Any opened Apple products cannot be returned or exchanged through Extreme Electronics. Personal products such as breathalyzers, Bluetooth headsets, ear buds, headphones, and massage products can not be returned as per Health Canada guidelines unless they are defective.
Discounted Demos, One of a Kind, Camcorders, Televisions, Radar Detectors, Portable Navigation Systems/GPS Systems, Tablets, and Laptops/Home Office products that have been opened, are subject to an automatic 15% restock fee. Product returned in its original, sealed packaging will not be subject to a 15% restocking fee. Consumable items (Examples: toner/ink/drum cartridges, batteries, fax paper. etc.) are not returnable for credit and are subject to a restocking fee equivalent to the replacement cost of the items.
All delivery ( including shipping), installation, labour charges, custom accessories, special orders, professional set-up fees, and third party fees are non-refundable, and will be deducted from refund amount.Shipping charges incurred by us during free shipping promotions will be deducted from refund, except for defective or exchange product. Any Car install labour that is purchased and not used is only valid for 1 year from the date of purchase. Bookings for Home and Car Audio installations that are cancelled within 24 hours prior to the appointment are subject to a preset Cancellation Fee.
SERVICE RETURNS OR EXCHANGES will be accepted within thirty (30) days (from date of sale). If in "like new" condition and complete with all packaging and accessories, otherwise a 15% restocking fee will apply. Excludes activated satellite or DCT receivers.