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FAQ'S

ACCOUNT INFORMATION
Why do I need to open an online account?

If this is your first time shopping online with Extreme Electronics, creating an account provides us with the necessary information to process your order. After registration, all future orders can be made with this account.

What do I do if I can't remember my password to login to the website?

On our Log In page, there is a Forgot your password? link. Our website will prompt you to submit the email address that you registered your account with. Your password will then be sent to your corresponding email address.

SECURITY
Is my credit card transaction information secure?

Absolutely, we use only the highest quality encryption technology to ensure that your transaction information is safe and secure.

PAYMENTS- ONLINE STORE
What methods of payment can I use to make a purchase?

Extreme Electronics Online Store gladly accepts Visa, MasterCard, American Express and Debit Card (via Interac).

When do I get charged on my credit card?

Once your order has been checked by our computerized processing system and accepted as valid, your credit card will be charged and your order will be authorized for shipping.

Do I receive a receipt for my order?

Yes, a confirmation will be sent to the e-mail address you placed your order with. Also, a paper receipt will be included with your shipment for your records.

Can I pay the delivery driver for my order?

No, we do not accept COD (Cash on Delivery). We do accept Visa, MasterCard, American Express at time of purchase.

PAYMENTS-RETAIL STORES
What methods of payment can I use to make a purchase in one of your retail stores?

Extreme Electronics retail stores gladly accept cash, Debit card, Visa, MasterCard, American Express, and Extreme Electronics gift cards. In addition we offer Financing plans . See in store for details

ENVIRONMENTAL HANDLING FEES
>What is the Environmental Handling Fee and on which items is it charged?

The Environmental Handling Fee is a new program put in place by some provincial governments to help fund recycling of electronics products. Some examples of products that will have this surcharge include: • Televisions • Laptops • Computer Monitors • Printers If an item you purchase falls under the criteria for this fee, it will show up on your Extreme Electronics sales receipt.

Why do I have to pay an Environmental Handling Fee?

The provincial governments that have this program require all retailers to charge this fee. 100% of this fee goes towards the costs associated with the recycling of electronic waste. This program reduces the impact of electronics disposal on the environment. Please visit your provincial government’s websites for more information on their environmental programs.

SHIPPING AND DELIVERY
What are the different shipping methods available for my order?

Products are shipped using either Canada Post or Purolator Courier, depending on the physical size of the items you order. We offer options for regular shipping using ground service or express shipping using air service.

How much will shipping cost?

Add to Cart the items you would like to buy. When you place your order, you will see the actual amount you will be charged.

What if I live in the Far North or a very isolated area?

For some shipping addresses located in the three territories of Canada or in isolated rural areas, the actual shipping charge on larger items such as televisions , stands or large speakers may exceed those that are calculated at the time you place your order. Once we receive your order, we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order. If after this notification you are uncomfortable with the actual shipping charges, your order can simply be cancelled and refunded. Smaller items (cameras, camcorders, video players, etc.) are not affected by this issue.

How long will it take to get my order?
Orders are processed as quickly as possible when they are received. Internal processing usually takes 1-2 business days and then the order is shipped as per the schedule below. (Please note however, during extremely busy periods such as Black Friday, Cyber Monday, and Boxing Day/Week, orders can take up to one week to process before leaving our facility) : Extreme Electronics’ Distribution Center is located in Manitoba, so shipping times vary upon the order’s shipping destination and processing time. Delivery can also be influenced by the availability of the product and the shipping method you select (Express or Regular) and unforeseen factors such as weather or highway closures. • Regular Shipping within Western Canada will take approximately 3-5 business days, and Eastern Canada 5-7 business days. • Express Shipping within Western Canada will take approximately 2 business days, and Eastern Canada 2-3 business days. In certain situations, products may require pickup at local postal facility or other distribution centre.
What does "Shipped from the supplier directly to you" mean?

In order to have the broadest selection possible, some of our products are stored in our supplier's warehouses and orders on these items are shipped directly from our supplier to you. These orders usually ship right away, (just as quickly as orders on product that we stock ourselves), but occasionally these orders require slightly longer processing/shipping times. If this is the case with your order, we will let you know.

What does "Not a regularly stocked item" mean?

In order to have the broadest selection possible, some of our products are stored in our supplier's warehouses. Orders of these items take slightly longer to arrive to you, as they are first shipped to our warehouse and then shipped to the customer as soon as they arrive in our warehouse. These orders will usually arrive to you within two weeks of the of the order being placed, but occasionally will require slightly longer processing/shipping times. If this is the case with your order, we will let you know.

Will you notify me when my order has shipped so I can track it?

Yes, we will email you a notification at the time we ship your order which will include a tracking number.

I won’t be home during the delivery times. What can I do?

A delivery notification card will be left at your location for you to arrange another delivery or to pick up at a local Canada Post or Purolator depot.

Can I have my order sent to a PO Box address?

Yes, provided that the item is physically small enough to be shipped by Canada Post. Larger items such as a massage chair or 60 inch TV will require a physical address.

How do I check the delivery status for my order?

In the e-mail notification for your order, there is a link for tracking your order.

Can I order an item and have it sent to someone else?

Yes, but these orders will be subject to review and approval by Extreme Electronics.

Does extremeelectronics .ca offer worldwide shipping?

No. Due to our agreements with manufacturers, Extreme Electronics only ships to Canadian addresses.

INSTALLATION QUESTIONS
What if I would like to get my product installed in my car or home?

We do not offer installation services through our online store. For any questions regarding installation in a vehicle or in your home, please contact your nearest Extreme location. If you live in a location that does not have an Extreme Electronics store nearby, unfortunately we will not be able to provide installation services for you.

PURCHASES AND RETURNS
How is tax calculated?

The amount of tax charged can depend on the shipping destination and the type of item you are purchasing. All items shipped are subject to Canadian Goods and Services Tax (GST) at 5%. Furthermore, Provincial Sales Tax (PST) or Harmonized Sales Tax (HST) will apply depending on the province your order is being shipped to as follows: • British Columbia: 7% PST • Saskatchewan: 5% PST • Manitoba: 7% PST • Ontario: 13% HST • Québec: 8.5% PST • Nova Scotia 15% HST • New Brunswick and Newfoundland: 13% HST (GST portion included) • PEI: 14% HST No tax will be charged on the purchase of a gift card; however, when paying with a gift card, your purchase will be subject to its applicable taxes.

How will I know for sure that you have received my order?

You will receive an email back with an order confirmation number.

Can I send my order to someone as a gift and ensure that the price doesn’t show up anywhere?

Yes, just order the item and send to the recipient. Please e-mail help@extremeelectronics .ca. Just make sure you include your Order Number in the body of your e-mail. This will ensure pricing information is not sent with your order.

How can I cancel my order or contact someone if I am having problems with ordering?

In order to cancel your order or resolve any questions with ordering, please contact us via email at help@extremeelectronics .ca or via phone at 204-728-7743 or 1-855-623-2995. We are happy to cancel any order prior to us having processed it. Please note however if your request to cancel is received after the order has been processed and shipped, we are unable to cancel. You may return the order once you receive it, but return shipping costs will be at your expense.

Do you match prices with other online stores?

We will beat any price by 20% of the difference, provided the item being price matched is from an authorized Canadian Dealer and it meets the conditions of our Lowest Price Guarantee.  We do not offer price beat on 3rd party (marketplace) sites, such as Amazon, eBay, newegg etc, as there is no way of verifying if the products are sold by authorized retailers, and if they are new, unopened product. For more details, please click here.

How can I return or exchange my order?

For information on order returns please refer to our 100% Customer Satisfaction page.

If I return my order, how long does it take until I get my refund?

You can expect your refund to be processed within 5 to 7 days of our receiving the product.

SUBSTITUTIONS
Will Extreme Electronics ever substitute the item I have ordered with something else?

While most orders are shipped exactly as ordered, there are occasionally times when we experience an unforeseen stock shortage on an item. In these cases, at Extreme discretion, we may ship a substitute model that will be from the same manufacturer and will always be either a newer model with equivalent features, or a current model with more features than the original order. We guarantee that we would only make a substitution if the model we were substituting was of equal or better value for the customer. In the event that you receive a substitute order and it is not to your complete satisfaction, you can always return it for a full refund in keeping with our 100% Customer Satisfaction Guarantee.

WARRANTY AND WARRANTY REBATES
Does my product come with a warranty?

Absolutely. Every product purchased from Extreme Electronics comes with a full manufacturer’s Canadian warranty.

How can I purchase an Extended Service Plan?

This option is available to you in the shopping cart at the time you place your order.

Where can I find out more about Extended Service Plans?

Information on Extended Service Plans can be found on our Extended Warranty Service Plans page.

How do I get help with a warranty rebate (for warranties purchased prior to 01/01/2016)?

• If you purchased your product in one of our retail locations, please contact that store.

• If you purchased your product from our online store, please contact help@extremeelectronics.ca call us at 204-728-7743 or 1-855-623-2995.

How can I use a warranty rebate for an online purchase (for warranties purchased prior to 01/01/2016)?

If you would like to use a warranty rebate for an online purchase, you will need to first make the purchase online, paying for it in full via credit card. Please enter your warranty rebate number in the comments section of your order. We will then arrange to refund your credit card for the appropriate amount of the rebate. If you have any questions, please contact our office with your order number either via e-mail at help@extremeelectronics .ca or via telephone at 1-866-530-3363 between 8:30am to 4:30pm Central Time, Monday to Friday.

SUPPORT
Who do I contact for issues with one of your retail locations?

Please refer to our Contact Us page for any contact information regarding retail store issues.

Who do I contact for issues with your online store?

Please email us at help@extremeelectronics.ca or contact us via phone at 204-728-7743 or 1-855-623-2995.

What do I do if I find an error or misprint on your website?

At Extreme Electronics, we strive to maintain the highest level of accuracy. If you spot something that we have overlooked, please email us help@extremeelectronics.ca or contact us via phone at 204-728-7743 or 1-855-623-2995.